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Bonvoyage
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Bonvoyage

Return & Refund Policy

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Return & Refund Policy

1. Standard Returns (7-Day Policy)

We accept returns within seven (7) calendar days of purchase or delivery. To qualify for a return, items must be:

  • Unopened and unsealed
  • In their original packaging
  • Accompanied by proof of purchase (valid receipt or order number)

Please keep your receipt or order number handy, as it will be required to process your return.

2. Damaged, Defective, or Incorrect Orders

Please inspect your delivery as soon as it arrives. If an item arrives damaged, leaking, defective, or incorrect, contact our Customer Support team within 24 to 48 hours of receipt and include photographic evidence of the issue. Once your claim is verified, we will gladly resolve it by sending a replacement or issuing a full refund.

3. Quality Issues (Corked or Spoiled Wine)

If you open a bottle and discover a quality defect, such as cork taint (corked wine), oxidation, or other storage or structural faults, please contact us immediately with details about the issue.

All quality claims are reviewed by our team, and qualifying claims will be compensated with either:

  • Store credit, or
  • A replacement bottle

The form of compensation is determined at management’s discretion based on the claim review.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or partially consumed products, unless verified as defective under a quality claim (Section 3)
  • Returns based on personal taste preference or change of mind
  • Final-sale, clearance, discounted, or promotional items

5. How to Submit a Claim

To start a return or file a claim, contact our Customer Support team with:

  1. Your order number or proof of purchase
  2. A description of the issue
  3. Photos (required for damaged, defective, or incorrect shipments)

Our team will review your request and respond with the available resolution options.

6. Contact Customer Support

Reach our Customer Support team through any of the following: